Donn Whitehall, PhD Email & Phone Number

Donn Whitehall, PhD is a Founder & CEO | Fractional COO at Donn Whitehall & Associates based in Greater Toronto Area, Canada, North America. I am a Business Operations executive with 20 years of experience managing operations, client relationships, employees, and projects in various sectors. Highlights of my experience include: • Leading multi-million dollar business units at technology companies. • Serving as a COO business partner to startup founders and CEOs, in various sectors, focusing on strategic planning, process development, and improving efficiency. • Serving as COO of an AI startup, with 600 global team members. • Completion of a PhD designed to prepare participants for operations leadership and senior executive positions. • Dissertation research related to organizational culture, employee engagement, job satisfaction, retention, and customer satisfaction. • Developing Customer Success programs, and training Customer Success teams. • Managing remote/international teams, while maintaining a high quality customer experience. • Building departments, teams and programs from the ground up. • Experience working in rapidly growing startups. • Establishing and tracking departmental and employee Key Performance Indicators (KPI’s), and Objectives and Key Results (OKR’s).