Daniel Roldán is a Head of Operations & CX at Urbanic based in Álvaro Obregón, Mexico City, Mexico, North America. As the Head of Customer Experience - MX at Urbanic, a leading online fashion platform, I lead a team that oversee the end-to-end customer journey, from acquisition to retention. I collaborate with product, marketing, and operations teams to design and implement data-driven CX strategies that increase customer satisfaction, loyalty, and lifetime value. I have a strong background in experience management, product management and operations. I leverage my analytical skills, data analysis, and strategy to identify customer needs, pain points, and opportunities, and to create innovative solutions that deliver value and impact. I am passionate about building customer-centric products and experiences that drive growth and efficiency.
Current Position: Head of Operations & CX
Company: Urbanic
Location: Álvaro Obregón, Mexico City, Mexico, North America
Social: Professional profiles available
Network: Extensive professional connections